Privacy Policy

At LEO PACKERS AND CARGO MOVERS, we recognize the sensitive nature of information shared when planning a household or corporate relocation. This Privacy Policy outlines our transparent protocols regarding the collection, handling, processing, and protection of your personal and relocation information across our web platform, mobile communications, and physical branch operations.

To provide accurate moving quotations and execute logistical dispatch, we collect specific details provided directly by you during survey or booking requests:

• Contact Identifiers: Full name, telephone/mobile numbers, and active email address.
• Relocation Logistics Data: Origin pickup address, destination delivery address, floor levels, elevator availability, preferred moving dates, and detailed inventory items list.
• Automobile Transit Data: Vehicle registration numbers, make, model, chassis numbers, and insurance copies (for car and bike transportation only).
• Digital Technical Data: Anonymized IP address, browser type, operating system, and session analytics collected automatically through secure cookies to improve site functionality.

The data collected is utilized solely for lawful business operations directly connected to your move:

• Calculating accurate cubic feet (CFT) measurements and generating binding moving estimates.
• Scheduling packing teams, reserving dedicated container vehicles, and organizing road permits.
• Sending milestone notifications, satellite GPS updates, and estimated arrival times (ETA).
• Issuing legitimate All-Risk Transit Insurance certificates through registered underwriters.
• Delivering post-move assistance, addressing feedback, and facilitating insurance claim documentation.

LEO PACKERS AND CARGO MOVERS maintains a strict zero-compromise policy: We NEVER sell, rent, trade, or lease your personal phone numbers, addresses, or moving details to third-party marketing brokers, lead aggregators, or telemarketers. Your data is accessed solely by authorized operations managers, assigned packing supervisors, and underwriters strictly for executing your relocation contract.

We implement industry-standard 256-bit SSL/TLS encryption across all website forms, quotation calculators, and digital communications. Digital records are stored on restricted-access firewall-protected servers, and physical inventory survey sheets are archived securely in controlled facilities with strict access logs.

Our web platform uses standard functional cookies to remember user preferences and load pages swiftly. We may also employ anonymized analytics tools (such as Google Analytics) to assess overall website traffic patterns without identifying individual visitors. You may configure your web browser to decline cookies without impacting core site accessibility.

You retain the full legal right to inspect, update, or request the deletion of your personal data from our operational databases once all relocation services and statutory accounting/tax audit requirements have been concluded. Requests can be submitted directly via email to our grievance officer.